Privacy & Cookies Policy

Sarah Sorts It respects your privacy and is committed to handling your personal information responsibly.

This Privacy and Cookies Policy explains what personal information Sarah Sorts It may collect, why it is used, how it may be shared and the choices available to you.

What information do we collect?

We may collect personal information when you:

  • contact Sarah Sorts It about our services;

  • submit an enquiry through the website;

  • contact us by email, telephone or social media;

  • book an appointment or consultation;

  • provide information about your home or requirements before a service;

  • provide information during or following a decluttering or organising service; or

  • otherwise communicate with Sarah Sorts It as a client or prospective client.

Depending on how you interact with Sarah Sorts It, this may include your:

  • name;

  • email address;

  • telephone number;

  • address or location;

  • information about your home and the services you are interested in;

  • information about your availability and preferred appointment times;

  • information about your decluttering or organising requirements;

  • photographs or images you choose to provide;

  • correspondence and communications with Sarah Sorts It; and

  • information reasonably necessary to provide the agreed service.

We only collect information that is reasonably necessary for the purposes described in this policy.

How do we use your information?

We may use your personal information to:

  • respond to enquiries;

  • arrange and manage appointments;

  • understand your requirements;

  • prepare for and provide decluttering and organising services;

  • communicate with you about appointments and projects;

  • manage the client relationship;

  • provide quotations or other information about our services;

  • keep appropriate business and financial records;

  • improve our website and services; and

  • meet legal, regulatory or contractual obligations.

We will only use your information for purposes that are relevant to your interaction with Sarah Sorts It and in accordance with applicable data protection law.

What is the lawful basis for using your information?

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Taking steps at your request before entering into a contract, for example, when responding to an enquiry or preparing a quotation.

Contractual necessity, where processing is necessary to provide services you have agreed to purchase.

Legitimate interests, for example, managing client relationships, operating and improving our website and services, maintaining appropriate business records and communicating with existing clients where permitted by law.

Legal obligation, where we need to retain or disclose information to comply with the law.

Consent, where consent is required, such as for certain non-essential cookies or where you have specifically agreed to another use of your information.

Contact forms and enquiries

Information submitted through the website contact form is used to respond to your enquiry and manage communications with you.

We will not use information provided through the contact form for unrelated purposes.

If you provide photographs or other information about your home as part of an enquiry, quotation or service, we will use that information only where reasonably necessary to understand your requirements, prepare for or provide the agreed service, or as otherwise explained to you.

Information about your home and belongings

Providing a decluttering or organising service may involve information about your home, belongings and personal circumstances.

Sarah Sorts It will treat this information as confidential and will only use it where reasonably necessary to provide the agreed service, communicate with you, manage the client relationship or meet legal obligations.

You should avoid providing unnecessary sensitive personal information through the website contact form or by email.

Where you choose to provide photographs of your home, these may show personal belongings, documents or other information. Please remove or obscure anything you do not want Sarah Sorts It to receive where reasonably possible.

Photographs

Sarah Sorts It may take photographs during a decluttering or organising service where this is useful for recording progress, discussing an organising solution or providing before-and-after examples.

Photographs will not be used publicly for marketing, on the website or on social media without your permission.

Where photographs are used for marketing purposes, Sarah Sorts It will take reasonable steps to avoid identifying you or revealing unnecessary personal information unless you have specifically agreed otherwise.

You can withdraw permission for future marketing use by contacting Sarah Sorts It.

Who do we share information with?

Sarah Sorts It does not sell or rent personal information.

We may share personal information with trusted service providers where this is reasonably necessary to operate the business, manage bookings, operate the website, communicate with clients, process payments, provide services or meet legal obligations.

Depending on how Sarah Sorts It operates, these may include providers of:

  • website hosting;

  • appointment and booking services;

  • email and communication services;

  • payment processing;

  • accounting or bookkeeping services;

  • cloud storage or document services; and

  • other business software or services.

These providers may process information on our behalf and may have their own privacy policies and terms.

Where another supplier or specialist is involved in providing a service to you, we will only share information that is reasonably necessary for the work.

third party services

Sarah Sorts It may use third-party services such as Calendly to allow you to book appointments.

When you use an external booking service, some information may be collected directly by that provider. The provider may process your information under its own privacy policy and terms.

You should review the relevant provider's privacy information when using the service.

The Sarah Sorts It website may also contain links to external websites, platforms or social media services.

Once you leave the Sarah Sorts It website and visit another platform, that platform's own privacy policy and terms apply.

Sarah Sorts It does not control how external platforms collect or use personal information.

How do we protect and store information?

We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.

Personal information is only accessible where reasonably required to operate Sarah Sorts It or provide our services.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or contractual requirements.

Different types of information may therefore be retained for different periods.

Where information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Cookies and similar technologies

Cookies are small files or similar technologies that can be used to make a website function, understand how it is used and improve the visitor experience.

The Sarah Sorts It website is hosted using Squarespace and may use necessary cookies and similar technologies associated with the website and embedded services.

Some cookies are necessary for the website to operate correctly, for example to support security, functionality and basic website operation.

Where analytics, advertising or other non-essential technologies are used, Sarah Sorts It will provide appropriate information and obtain consent where required.

You can also control or delete cookies through your browser settings. However, blocking certain cookies or technologies may affect how parts of the website or embedded services function.

Third-party services embedded in or linked from the website may also use their own cookies or similar technologies and will be subject to their own policies.

Your rights

Under applicable UK data protection law, you may have the right to:

  • request access to personal information held about you;

  • ask for inaccurate information to be corrected;

  • request deletion of your information in certain circumstances;

  • ask for processing to be restricted in certain circumstances;

  • object to certain types of processing;

  • withdraw consent where processing is based on consent; and

  • request a copy of your personal information in certain circumstances.

If you would like to exercise one of these rights, please contact Sarah Sorts It using the details below.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.

Children's privacy

The Sarah Sorts It website and services are intended for adults and are not directed at children.

Sarah Sorts It does not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time to reflect changes to our website, services, technology or legal requirements.

The latest version will be published on this page with the date of the most recent update.

Contact Sarah Sorts It

If you have any questions about this Privacy and Cookies Policy or how your personal information is handled, please contact Sarah Sorts It using the contact details provided on this website.

Last updated: September 2026